Associate Account Manager - Hybrid

The myMatrixx Workers' Compensation Associate Account Manager (AAM) will provide support to the Account team of their assigned clients.  The AAM will provide client facing support, non-standard reporting, submit client access requests, and assist with benefit set up and project support as requested.  The primary focus for the position is executing client-specific operational delivrables, identifying service trends, supporting operational needs and issue resolution.  In order to function effectively in the model, the AAM must collaborate with the Account Manager, Account Executive, and Clinical Account Executive to successfully service the entire Book of Business.  The primary measure of the AAM’s performance is by way of both the Account Team and client satisfaction. 

Essential Functions

• Manages day-to-day client requests. 
• Assists the Account Management team by providing client-facing support. 
• Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality.
• Assist with monitoring and identifying service trends as requested, allowing for immediate resolution of any service issues and escalating issues when appropriate and drive recovery efforts.
• Assist with both standard and non-standard reporting/analytics as needed.
• Handle billing and rebates research.
• Implementation and setup of products and programs.
• Work on Ad-hoc Projects as needed. 
• Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty.

What you need to be successful

• Bachelor’s degree or 2 to 4 years of customer facing experience.
• Strong PC skills including Microsoft Office products, e-mail and the Internet.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Focus on client satisfaction and client retention.
• Demonstrated ability to multitask, prioritize and manage projects.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Impressive communication, presentation, and relationship building skills
• High level of organization and time management
• Ability to plan for and adapt to a changing environment
• Knowledge of the healthcare, Workers' Compensation and PBM industry preferred, but not required.
• Experience working with cross functional teams/departments to research and resolve issues. 
• Must be able to travel up to 20% travel anticipated.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.