Information Management Consultant - Institutional Retirement Recordkeeping

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description:

This job is responsible for complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. This role also may support projects and initiatives and prepare executive-level reports and presentations, while providing deep subject matter expertise.

Responsibilities:

• Performs complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
• Drives execution of complex financial and non-financial client transactions
• Supports process improvements, requirements, and initiatives across multiple stakeholders
• Performs quality assurance reviews, testing and training to ensures high performance accuracy of performance metrics and quality standards
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
• Reviews and updates procedures as needed to ensure they are accurate and up-to-date

Skills:

• Account Management
• Attention to Detail
• Customer and Client Focus
• Problem Solving
• Written Communications
• Analytical Thinking
• Controls Management
• Prioritization
• Result Orientation
• Mentoring
• Research
• Trade Operations Management

Business Description:

This position is responsible for supporting the business applications used by 401k Operations and fielding issues or inquires reported by Processing, Client Services, Financial Services and Compliance teams. Responsibilities include research and analysis on system issues with mainframe transactions.  Develop system specs for ad-hoc requests needed in global reporting requests, cross plan transaction requests, and cross plan correction requests.  Manage and support global issues that may occur and create action plans for global issue resolution.  This position requires analytical skills, organizational skills and the ability to work well with all business teams in the organization. Associates in this position will either typically possess a college degree, analytic and systems skills, basic knowledge of finance, good communication skills; or will have worked within the 401k Operations area for several years and have acquired an understanding of Bank of America Merrill Lynch Retirement Products.

Required Skills:

• Detailed working knowledge of Excel, Access and MS Office Suite tools
• Understanding of applications and technology that support operation functions (i.e. - TSO, trust reporting, general ledger)
• Basic accounting, spreadsheet tools
• Organization and micro detail planning to support a varied time sensitive workload
• Basic business writing
• Retirement products knowledge
• Experience in check and ACH processing functions
• Understanding of tax filing requirements and reporting
• Client service experience​

Shift:

Hours Per Week: