SALES SUPPORT MANAGER

Sales Support Manager

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

What we’re seeking:

As a Sales Support Manager for Frontier’s Consumer Sales organization, you will play a crucial role in the field support, insight development, and overall execution for the sales team. You will focus on enabling sales success and performance for the organization. You will support numerous channels and functions to ensure customer satisfaction and performance management, by removing obstacles, motivating, and providing support at various levels.  If you are results-driven, customer-focused, with a passion for sales and team environment, we invite you to join our team.

What we need in you:

• Exceptional interpersonal & professional communication skills and organizational aptitude.

• Proficiency in the English language, encompassing reading, writing, & speaking.

• Proficient in Excel & Microsoft PowerPoint; able to learn the use of new tech. stack tools with ease.

• Proven experience in sales operations, business analysis or a similar role

• Strong analytical skills with the ability to translate data into actionable insights.

• Capability to travel to assigned territories and company facilities.

• Possession of a valid driver's license, maintaining a satisfactory driving record according to Company standards, and having auto insurance.

• Proficiency in completing documentation with precision.

What you’ll do: 

• Quota Setting & Compensation Design: Lead the quota-setting process in collaboration with Finance and Sales Leadership, aligning with business strategy to drive targeted sales outcomes. Analyze and synthesize organizational structure and strategy to establish forward-looking compensation plans
• Compensation Plan Performance & Strategy: Evaluate the effectiveness of existing incentive structures, suggest adjustments to optimize outcomes, and support leadership in achieving business goals. Propose plan adjustments as needed to adapt to market changes or sales objectives
• Incentive Plan Execution & Process Improvement: Own and optimize processes related to territory management, quota setting, performance management, and handling complex compensation scenarios to ensure plans drive the right behaviors
• Documentation & Training: Document and standardize internal compensation processes (e.g., onboarding/offboarding, commission approval) and develop materials, in partnership with the Training Team, to educate sales teams on compensation plans
• Xactly System Management: Serve as the primary liaison for the Xactly Incentive Compensation system, overseeing all system configurations, updates, and automation initiatives in partnership with IT and Corporate Accounting to streamline workflows and enhance data integrity
• Stakeholder Collaboration & Communication: Work closely with HR, Finance, Legal, IT, and Sales Leadership to align on compensation processes and ensure seamless implementation of incentive programs. Draft and distribute compensation-related communications to ensure understanding and alignment
• Analytics & Insights: Provide analytical support, assessing historical sales performance data and pipeline metrics to drive compensation insights and recommendations for plan improvement. Summarize findings and deliver strategic recommendations to senior leadership
• Policy Development: Devise, document, and communicate policies on quota and credit allocation, especially in complex sales situations, ensuring transparency and alignment with compensation strategy
• Continuous Monitoring & Reporting: Track and report on compensation program performance, identify trends, and monitor project milestones to ensure objectives are met. Address and report variances, potential risks, and progress to leadership in a timely manner

What background you should have: 

• Bachelor´s degree in business or marketing, or equivalent work experience.

• Proven track record of supporting sales teams through analytics and insights.

• Understanding of sales processes

• Comfortable working in a fast-paced environment 

• Sales Support Experience - 3+ Years

What we offer: 

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:

• 20 PTO (Paid Time Off) days + 10 paid holidays per year

• Day one medical, dental, vision and prescription drug plan

• 401k match of 50% on 6% of eligible compensation

• Tuition Assistance Program

• Personal & Work Life Balance Resources & Wellness Support Assistance

• Employee Resource Groups

• Same-sex spouse and domestic partner benefits coverage

• 10 weeks of paid parental leave, & a phased return to work program for new parents

• Up to $10k in adoption program assistance

• 3 weeks of paid caregiver leave

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.