Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.
Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we’re expanding horizontally to IT, Product, Engineering, and Infrastructure teams. Tines was built for everyone, delivering transformative and innovative enterprise software to industry leaders like Canva, Intercom, Databricks, Mars and Reddit.
We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.
This is a remote role that must be based in PST, MST, or TX.
As the Senior Manager, Customer Success you will play a pivotal role in managing the day-to-day operations across a portfolio of our most strategic accounts, and in setting the overall strategy and vision for success engagement and execution across Tines’ strategic and enterprise customers.
Success in this role will involve the day-to-day management of the portfolio and book of business: driving strategies for retention, adoption, value realization, and CSAT, and analyzing data and signals across the portfolio to identify potential expansion opportunities and account risk. In conjunction, as a first line leader, the Customer Success Senior Manager will play a crucial role in mentoring and developing the Enterprise CSM team to ensure high-quality customer interactions, positive customer outcomes though value realization, and alignment and up-leveling of engagement with our key stakeholders.
This position offers a unique opportunity to help grow and scale our business, define the high-touch model for strategic success engagement, and work in conjunction with the CSM and account teams in our most strategic accounts.
Customer centricity, teamwork, resourcefulness, attention to detail, and a get-it-done attitude are key to success in the role.
What you will be doing:
What you bring with you:
Target Annual Compensation: $203-230K OTE
Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.
Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.