Senior Marketing Account Manager [REMOTE US] Client Solutions
Theo
1 year ago
Full-time
On-site
Remote
Please note: We are currently unable to hire in California and New York at this time.
Theo is a fast-growing performance media agency headquartered in Portland, Oregon. We help local and national brands across a wide range of industries advance their marketing practices through methodical, creative, and technology-driven marketing activations.
Theo is a fast-growing performance media agency headquartered in Portland, Oregon. We help local and national brands across a wide range of industries advance their marketing practices through methodical, creative, and technology-driven marketing activations.
Key Responsibilities
- Manage key client accounts and develop strong client relationships built around proactive insight sharing, project management and scope management.
- Take ownership of client relationships—act as the main point of contact, respond in a timely fashion and ensure clients are aware of relevant project updates.
- Manage client satisfaction with account leads and agency partners. Identify any potential issues and ensure expectations are clear, realistic, and communicated.
- Lead weekly client status meetings.
- Act as a liaison between clients and the agency; communicate client expectations and make sure they are defined and documented to internal teams.
- Understand agency services and key responsibilities for each cross-functional team member.
- Lead internal team huddles to ensure timelines and deliverables are being met and ensure client deliverables are tracked in agency PM software. Oversee all existing project deliverables.
- Work with internal teams to create and manage campaign timelines with clear milestones and deliverables.
- Understand client business and marketing objectives and ensure the client's needs and requirements are represented during strategy and planning formation.
- Work with Analyst and Digital Media teams to keep track of high-level performance insights and ensure the client is made aware of the goal and budget pacing highlights/issues.
- Collaborate with media, UX, SEO, content and analytics teams to develop a data-driven strategy to help clients meet their business objectives.
- Understand and manage client scope and billing process.
- Work with agency leadership to scope new projects, create project/campaign briefs and put together client proposals.
Benefits
- Healthcare, Dental & Vision Insurance, Theo covers 75%
- Matching 401K - 100% up to 4%
- Unlimited PTO
- Maternity/Paternity benefits
- Remote work support
- Complementary supplemental insurance
- Unlimited volunteer time
- Charity matching