Technical Account Manager - Managed Services

About this Position

The Technical Account Manager owns the client relationship and identifies new opportunities for our products and services to better help our client’s businesses.   As an inside sales team member, the Technical Account manager is responsible for retention, contract renewal, and revenue expansion.   The Technical Account Manager partners closely with their clients to ensure high client satisfaction through proactive relationship management and customer advocacy while acting as the primary escalation point.   Sixty percent of this role is focused on client satisfaction, retention, and contract renewal.   Forty percent of this role is revenue expansion through upsell and cross-sell of recurring and non-recurring engagements.

Job Responsibilities

• Act as the client advocate and ensure that client’s are receiving a positive digital employee experience
• Execute the client experience and sales strategies on a day-to-day basis
• Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.
• Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support.
• Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities.
• Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients.
• Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events. 
• Manage the sales cycle for product and service opportunities within the existing client base.
• Achieve inside sales quotas and goals by maintaining a solid continuous pipeline
• Deliver and regularly report on client health status and revenue forecasts.
• Maintain all client documentation and CRM information.
• Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized.

Job Requirements

• 2 years within a Managed Services organization
• 3 years in a Technical Account Management or Inside Sales role
• Demonstrated success in meeting or exceeding assigned sales quotas
• Strong track record of maintaining a high level of customer satisfaction
• Strong business writing and verbal communication skills
• Demonstrated ability to lead client meetings and presentations effectively
• Experience closing recurring service sales
• Business awareness of how IT relates to business strategy and goals
• Professional demeanor and appearance; punctual, personable, team player

Compensation and Benefits

Base salary range: $60,000-$90,000.

This position is also eligible for commissions in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until August 13, 2024, but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.