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Operations Specialist/Account Manager

UCW Logistics
3 days ago
Full-time
On-site
Savannah 31441, United States

We are seeking an experienced, motivated, and detail-oriented Account Manager / Operations Specialist to join our growing freight brokerage team in Savannah, GA.

The ideal candidate will have prior experience in the freight brokerage or transportation industry, a strong understanding of daily brokerage operations, and the ability to build and maintain strong relationships with customers and carriers.

This is an excellent opportunity for someone who understands the fast-paced logistics industry and can manage customer accounts while ensuring freight moves efficiently from pickup to delivery.

Key Responsibilities
  • Manage and maintain existing customer accounts and relationships.
  • Coordinate daily freight operations, including load scheduling, dispatching, tracking, and delivery updates.
  • Communicate with carriers, drivers, and customers to ensure on-time service.
  • Negotiate freight rates and assist with maintaining profitable margins.
  • Source and secure reliable carriers for customer shipments.
  • Track shipments and proactively resolve service issues.
  • Manage load documentation, rate confirmations, and proof of deliveries.
  • Monitor shipment progress and provide consistent customer updates.
  • Assist with daily operational tasks and workflow management.
  • Provide excellent customer service while maintaining operational efficiency.
Qualifications & Requirements
  • Previous experience in the freight brokerage or transportation industry is required.
  • Working knowledge of freight brokerage operations and logistics.
  • Experience coordinating truckload shipments and working with carriers.
  • Strong communication, organization, and problem-solving skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Comfortable working with transportation management systems (We currently use McLeod TMS).
  • Strong customer service and relationship-building abilities.
  • Self-motivated, dependable, and detail-oriented.
Schedule & Location
  • Location: Savannah, GA
  • Schedule: Monday – Friday
  • Hours: 12:00 PM EST – 8:00 PM EST
  • Employment: Full-Time
Compensation & Benefits

We offer a competitive compensation package, including:

  • Competitive pay based on experience.
  • 401(k) retirement plan.
  • Employee benefits package.
  • Paid time off.
  • Paid holidays.
  • Opportunity for professional growth and advancement.