eCommerce Account Manager

eCommerce Account Manager – Home Furnishings

New York Metro Area | Onsite

Pinnacle Search is partnering with an established home furnishings manufacturer to find an eCommerce Account Manager. This is a hands-on role for someone who knows how major online retailers operate and can turn account data into clear, actionable recommendations for senior leadership.

What You’ll Do

• Own day-to-day relationships and activity for a portfolio of major online retail accounts (such as Wayfair and Amazon)
• Act as the main point of contact for account questions, order issues, and retailer requirements
• Lead new account setup and onboarding, including EDI connections, testing, order flow, and item data
• Track performance across sales, orders, inventory, and product data to spot trends, risks, and growth opportunities
• Build regular performance reports with findings and recommended next steps for leadership
• Partner with internal teams on order processing, inventory, fulfillment, shipping, returns, and claims
• Manage product listings and content, including pricing, images, specs, and retailer-specific requirements
• Monitor scorecards, compliance, deductions, and chargebacks
• Support promotions, assortment reviews, and product launches

What You Bring

• Required: Experience with a home furnishings manufacturer
• Experience managing or supporting eCommerce or major retail accounts; Wayfair and Amazon experience is a strong plus
• Working knowledge of EDI and retailer onboarding
• Strong analytical skills and advanced Excel; experience with retailer portals and ERP, order management, or CRM systems
• Clear communicator who works well with customers and internal teams
• Organized, detail-oriented, and comfortable owning issues through to resolution
• Able to work onsite in the New York Metro area

What Success Looks Like

Reliable account communication, accurate setup in retailer systems, and reporting that helps leadership understand performance and act on growth opportunities.